Societe Generale Group Hiring Freshers
Job Position: Software Engineer-Support
Qualification: BE/ME/MSc/MCA
Industry: IT-Software
Employment Type: Full Time, Permanent Contract
Location: Bangalore
Job Desrciption:
- Ensure a high availability to support and advice our users.
- Management of production issues and requests.
- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
- Ensure support coverage for users in accordance with the service coverage agreed on the perimeter.
- Analyze and identify the recurrent root causes and patterns and propose permanents fixes
- Ensure an accurate and complete tracking of the activity.
- Use and promote ITEC and PRD tools, processes and standards (iTrack/ServiceNow, Self service, EZ Post Mortem, etc…).
- Perform daily checks and apply recovery and troubleshooting procedures strictly.
- Ensure an accurate and clear communication to users and partners.
- Ensure a high availability to support and advice our users.
- Management of production issues and requests.
- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
- Ensure support coverage for users in accordance with the service coverage agreed on the perimeter.
- Analyze and identify the recurrent root causes and patterns and propose permanents fixes
- Ensure an accurate and complete tracking of the activity.
- Use and promote ITEC and PRD tools, processes and standards (iTrack/ServiceNow, Self service, EZ Post Mortem, etc…).
- Perform daily checks and apply recovery and troubleshooting procedures strictly.
- Ensure an accurate and clear communication to users and partners.